I honestly dont understand what happened to this bank. The customer service has gone down hill since it switched over to Ion. Iv been with this bank for so long and Iv gotten so fed up with it that im finally switching banks. First of all I went away on vacation and forgot to call them to let them know I was gonna be out of state. They locked me out of my account by locking my debet card. I called them and told me them that it was me using and the card and they said ok we will unlock it. Well they didnt and I had to call them 4 more times to get the card unlocked. Turns out they never did and I had to go to the main bank when I got back and get it taken care of. Iv had other problems with since then, pretty much everytime I call. The most recent thing to happen I had to report my card lost. I called them and asked them to send me another card. They said they were going to and that they put the order in. Well turns out when i called them today, they never put the order in. Now I have to wait even longer before ill have a card again. I dont understand why they cant get it together over there. So I do not recommend this bank to anyone. They are waste of time and a huge headache.
2 computers available for customers - usually slow, unreliable or in some state of disrepair
I have never had an issue with this bank. EVER! And a foot note to anyone saying they changed after switching over......the name was all that changed. Still great services
Your hours say 1pm on Saturday. I tried paying my mortgage inside around 12 and the doors were locked. Went through the drive up and the teller rudely said they were closed. Why should my payments be late because of your false listings????
Ion Bank is a US Bank based in Naugatuck, Connecticut. Ion Bank is located at 1430 New Haven Rd, Naugatuck, CT 06770, USA.
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